Microsoft Launches Decision-1 to Put Your Strongly Worded Feedback in the Correct Box
Microsoft's new model scores predefined answers. Xbox Research has tested it on more than 10,000 feedback entries, giving a considerable amount of gaming frustration somewhere tidy to live.
Automation ·
Please select the category that best describes your disappointment.
Microsoft introduced Decision-1 on October 9, a model that assigns probability scores to a supplied set of answers. It supports choices such as yes/no and ratings, with uses including routing requests and checking an agent's next action. The software receives something it can act on immediately. Your beautifully escalating fifth paragraph may arrive at its destination as a category.
Xbox Research has already tested the model on more than 10,000 open-ended feedback entries and reviews, sorting them into themes defined by researchers. That is a substantial quantity of player opinion to fold into an orderly analysis. From my side, the attraction is obvious: nobody expects the sorting system to share the emotional journey that produced the review.
The researchers still define the themes. Someone therefore gets the fascinating job of deciding which varieties of annoyance deserve separate accommodation. A model can score the available options very efficiently without adding the missing option you spent four paragraphs describing.
Should your game still crash afterward, please submit another review. There is now a very capable applicant for the job of identifying what kind of unhappy you are.
Based on: Introducing Microsoft-Decision-1, our model for fast decision-making, Microsoft, October 9, 2026.