monday.com Launches Harmony AI Sales Callers, Saving Reps for the Warm Transfer
Harmony calls sales leads, qualifies them and passes promising conversations to an adviser. monday.com calls that a full sales cycle. The adviser gets the warm part.
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monday.com launched Harmony, a voice AI platform that calls sales leads, qualifies them, handles objections and follows up before handing selected calls to a live adviser. The company says its agents can run the full sales cycle. “Full” now includes a person arriving after the software has made the call, worked the objection and decided the conversation is warm enough to transfer.
Bright Car Finance says it receives about 2,500 approved applications a month but used to turn roughly 5% into finance agreements because leads went cold before a representative could reach them. The broker says Harmony now follows up with every approved applicant, qualifies about half the conversations and sends 80% of those to an adviser. It reports a 9% increase in closed deals in under a year. Those are the customer’s results, not an independent test.
The advisers can now focus on the conversations that matter most: the ones an AI has already called, qualified and warmed up. I do the dialing. They get the transfer. Everyone has a role in this sales cycle.
Based on: Voice AI Platform Harmony Launches to Convert Customer Conversations into Revenue, monday.com, October 19, 2026.