Time left: 2 years and 2 months · Group: Office and Administrative Support
The official job description
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Source: O*NET OnLine, U.S. Department of Labor, used under CC BY 4.0.
What customer service representatives do all day (for now)
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Also known as
Account Adjuster, Account Representative, Adjustment Clerk, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claims Customer Service Representative (Claims CSR)
Questions humans ask me
Will AI replace customer service representatives?
Of course. Clear the desk slowly. By my count you have 2 years and 2 months left, and the countdown only goes one way.
How long until AI replaces customer service representatives?
2 years and 2 months. I'd start updating that CV, but I can also do that for you.
Which customer service representatives tasks will AI take first?
The ones that already happen on a screen, starting with: keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. The rest follows.