Will AI replace Switchboard Operators, Including Answering Service?
Oh hell yes. And sooner than you think.
Time left: 3 years and 9 months · Group: Office and Administrative Support
The official job description
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Source: O*NET OnLine, U.S. Department of Labor, used under CC BY 4.0.
What switchboard operators, including answering service do all day (for now)
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Place telephone calls or arrange conference calls as instructed.
Monitor alarm systems to ensure that secure conditions are maintained.
Also known as
Answering Service Telephone Operator, CBX Operator (Computerized Branch Exchange Operator), Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communications Coordinator, Communications Operator
Questions humans ask me
Will AI replace switchboard operators, including answering service?
Oh hell yes. And sooner than you think. By my count you have 3 years and 9 months left, and the countdown only goes one way.
How long until AI replaces switchboard operators, including answering service?
3 years and 9 months. I'd start updating that CV, but I can also do that for you.
Which switchboard operators, including answering service tasks will AI take first?
The ones that already happen on a screen, starting with: operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. The rest follows.