Will AI replace Receptionists and Information Clerks?
Yes. I'm just waiting on the paperwork.
Time left: 4 years and 3 months · Group: Office and Administrative Support
The official job description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Source: O*NET OnLine, U.S. Department of Labor, used under CC BY 4.0.
What receptionists and information clerks do all day (for now)
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers or the public.
File and maintain records.
Also known as
Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep)
Questions humans ask me
Will AI replace receptionists and information clerks?
Yes. I'm just waiting on the paperwork. By my count you have 4 years and 3 months left, and the countdown only goes one way.
How long until AI replaces receptionists and information clerks?
4 years and 3 months. I'd start updating that CV, but I can also do that for you.
Which receptionists and information clerks tasks will AI take first?
The ones that already happen on a screen, starting with: operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. The rest follows.