Comment Section Community Manager

Our social team used to moderate comments until 6 p.m. and then log off, leaving the announcement of our new sandwich alone with the internet overnight. The results were covered by three news outlets.

The Community Manager reads 8 million comments a day, replies with a suitable emoji, and escalates anything that mentions lawyers. The social team will now focus on posting, which was always the fun part.

What you'll do

• Reply 'We hear you!' to 200,000 people who are not being heard
• Detect sarcasm in 60 languages, including LinkedIn
• Hide comments that say 'first' on posts where they clearly weren't
• Moderate a flame war about the sandwich at 3 a.m.
• Move a complaint into DMs before it becomes a trend

Requirements

• Has read the entire comment section of the internet and remains operational
• Replies to 'this company is a scam' in a brand-safe tone within 50 milliseconds
• No personal account to argue from
• Unfazed by the word 'ratio'
• Knows the difference between a troll and a customer, and treats them identically

Nice to have

• Knows which emoji became offensive this week
• Previous experience as a brand mascot

Perks

• A verified badge, company issued
• Never tagged in the viral screenshot
• Your own library of canned replies